Returns & Refunds
on Your Thrift Store Items in Demand
Return Timeframe
The Paper & Plush Team aims to give you peace of mind with every purchase. In the event your item Does Not Arrive OR Is Entirely Different Than What You Purchased, Paper & Plush will cover the Return Cost and Issue a Refund Upon Physical Return of the Unaltered and Undamaged Item*. Return requests for purchases that are entirely different from what you ordered must be received No Later Than 48 Hours of Delivery. Please reach out to us for special circumstances.
All sales are final after delivery. Every product listing, including photos/condition, are true and accurate to the best of our ability. If there is an issue with your order other than circumstances listed above, please use the Return Inquiry Form to let us know. We love happy customers so we will go above and beyond to rectify any issues.
Condition & Requirements
*To be eligible for a return, the item must be in the same condition that you received it: unaltered, unused, and with all original tags attached (if applicable). Items must be shipped back in their original packaging to ensure the safety of these delicate vintage finds.
The Return Process
To start a return for items not received or items entirely different from what you ordered, you can contact us via our RETURN INQUIRY FORM below. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Questions?
We're here to help guide you through the return process. If you have any inquiries regarding your specific vintage find, please reach out via email at hello@paperandplush.com or use the form provided.